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Foundation

Your first day on the service desk

Find your way round Tenvara and work your first ticket, from taking it to resolving it.

Part of Service desk technician

Modules
1
Lessons
1
Time
2 min
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Your first day as a service desk technician in Tenvara, in the order it really happens.

In Find your way you start from Home, find any ticket in the views and queues, and learn to read a ticket before you act. In Work your first ticket you take a ticket, reply to the customer, keep internal notes, log your time, wait on the customer and resolve it.

By the end you can work a simple ticket from start to finish on your own. About 30 minutes, with a short quiz after each module.

What's in the course

  1. Module 1

    Find your way

    Start your day from Home, find any ticket, and read a ticket before you act.

    • Not done yet Start your day from Home Open Tenvara and know in a minute what needs you today. 2 min Sign in to open