Skip to content
Academy
Sign in
FoundationSample

Working a ticket

Reply to customers, keep notes for your team and save time with canned responses.

Part of Technician

Modules
1
Lessons
3
Time
11 min
Sign in with Tenvara to start

Lesson titles are public. Lessons need a sign-in.

What's in the course

  1. Module 1

    Replies, notes and canned responses

    The everyday work on a ticket.

    • Not done yet Reply to the customer Send a reply, and change the status in the same step. 5 min Sign in to open
    • Not done yet Add an internal note Leave notes only your team can see. 3 min Sign in to open
    • Not done yet Save time with canned responses Being updated Insert a saved reply with the customer's name filled in. 3 min Sign in to open
    • Quiz: working a ticket 5 questions, pass mark 80%